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+43 5444 5554Before you book.
The key answers at a glance — booking, breakfast, arrival and amenities.
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Is a deposit required?
Yes. After your reservation is confirmed, a deposit of around 25% of the total amount — transferred free of bank charges — is due within 14 days. It is retained in the event of a cancellation.
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What is the cancellation policy?
The General Terms and Conditions for the Hotel Industry (AGBH 2006) apply. In the event of cancellation we charge:
- more than 3 months before arrival: the deposit is retained
- 3 months to 1 month before arrival: 40%
- 1 month to 1 week before arrival: 70%
- within the final week before arrival: 90%
- no-show: 100% of the total amount
- in the case of late arrival or early departure, the full amount is charged
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Is travel cancellation insurance available?
For a worry-free booking we recommend taking out travel cancellation insurance with Europäische Reiseversicherung. You can conveniently take it out online.
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Which payment methods do you accept?
On site: cash, EC/Maestro card, Visa and Mastercard. We do not accept American Express or Diners Club. Payment is due by the evening before departure at the latest.
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Is there a surcharge for short stays?
Yes, for stays of up to 5 nights we charge a short-stay surcharge from €20 per person per day.
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Can I stay in a double room on my own?
Yes. If you occupy a double room (minimum occupancy 2 persons) on your own, two persons are charged, minus the second breakfast.
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Is a local tax (visitor’s tax) charged?
Yes. The statutory local tax (visitor’s tax) is €4.00 per person per night, is levied by the municipality of Ischgl and is not included in our room or apartment rates. It is added to your bill on site.
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What are the check-in and check-out times?
Check-in from 3:00 pm, check-out until 10:00 am. In the case of a later arrival or earlier departure, the full booked period is charged.
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Is parking available?
One free parking space is available per room (at the property or in the Parking Lounge around 500 m away, subject to availability), usable from 3:00 pm on the day of arrival until 10:00 am on the day of departure. Additional vehicles on request for €20 per day. An EV charging station at the hotel can be used on request.
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Is breakfast included, and when is the breakfast room open?
For our rooms, the breakfast buffet is included in the rate and is served from 7:30 am to 10:00 am in our breakfast room. For the apartment, breakfast is not included but can be added on request for a surcharge.
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What does a third person or a child cost?
A third person on the sofa bed stays at their own seasonal rate (€80–105 per night depending on the season, see rate table). With two full-paying guests in a double room, the following discount applies to the 3rd person:
- 0–3 years: €15 per day
- 4–9 years: − 50%
- 10–14 years: − 30%
- 15 years and older: − 15%
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Is there a final cleaning fee for the apartment?
Yes. The apartment rate is a daily rate excluding final cleaning (€30 per person per stay).
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Are cots and high chairs available?
Yes, we are happy to provide cots and high chairs on request. The cot costs €10.00 per day.